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How it all works

With 3CX Business Cloud Phone System, you'll have all the tools necessary to ensure seamless connectivity for your team and efficient call management. Choose from various packages tailored to suit your business needs best. Our system securely carries your calls over the internet via your broadband connection, ensuring clear communication as voice takes precedence over other data traffic. Take advantage of our online portal for call management and access our app for taking calls on your smartphone or computer, providing flexibility no matter

1

Whether you prefer a Business Cloud Phone desk phone or whether using our app on your computer or smartphone, you're equipped to handle calls efficiently.

2

Take charge of your expenses with unlimited UK calls, ensuring affordability and predictability.

3

Implementing VoIP can lead to significant cost savings while simultaneously enhancing communication efficiency and flexibility.

CALL RECORD

Record all inbound and outbound calls for audit trails, compliance or training purposes. These are stored online and you can access them via your online portal 24/7

AUTO ATTENDANT

Use the auto attendant to provide callers with call routing options for different departments or create announcements to inform callers of important information

TIME OF DAY ROUTING

Use the scheduling functionality to set your in and out of office hours as well as special events such as bank holiday and Christmas.

DISASTER RECOVERY

With disaster recovery in mind we have built our ser- vices in the cloud so it is easy to re-route calls in case of power outage or natural disasters.

CALL QUEUING

Our hosted call queue solution gives you the facility to manage your incoming calls professionally and deliv- er them to groups as soon users become available.

MUSIC ON HOLD

Upload bespoke music on hold to your IP phone system to keep your customers entertained whilst on hold or to use this time to get your message across with advertising.

CALL STATISTICS

Use call statistics to monitor your inbound and outbound calls to ensure staff are making the amount of calls you expect and that marketing campaigns are being successful.

CALL PARKING & PICKUP

This enables a user to park a caller in the cloud so that another user can take over that conversation by entering an extension number to retrieve the call.

EMAIL NOTIFICATIONS

Our IP phone system can notify you with an email every time someone tries to call you. If the call is unanswered & the caller leaves a voicemail this can also be emailed to you.

250,000

Installs worldwide

25,000

Partners Worldwide

Trusted

By NHS, the Red Cross

Support

24/7 Support

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