UK-Based Managed IT  ·  Serving businesses across the UK

Your IT, sorted.
Secure, connected & supported.

JHE delivers enterprise-grade cybersecurity, managed helpdesk, cloud infrastructure, VoIP phone systems and business broadband — all under one roof, all managed by one trusted UK team.

Book a Free Discovery Call → Explore Our Products
JHE Secure JHE Support JHE Cloud 📡 Business Broadband 📞 VoIP / 3CX
Powered by
99.9%
Uptime SLA Guaranteed
<2h
Average Response Time
4+ yrs
Average Client Relationship
UK-Only
Data Sovereign & Based
Our products

One partner.
Every layer of your IT.

Three named products — plus a full suite of additional services — designed to work together and managed entirely by JHE.

🔒
↗
JHE Secure
Cybersecurity Protection
Three tiered stacks — Core, Shield & Fortress — built around Bitdefender, Proofpoint, Keeper & Dropsuite. Fully managed so you never have to think about it.
  • Bitdefender AV & EDR
  • Proofpoint Email Security
  • Keeper Password Vault
  • Dropsuite M365 & Offsite Backup
Explore JHE Secure →
🎧
↗
JHE Support
Managed IT & Helpdesk
Your dedicated IT team — fast, SLA-backed helpdesk in three tiers: Core, Shield and Fortress. From basic support to a fully managed IT department.
  • Remote & On-Site Support
  • Staff Onboarding & Offboarding
  • Device Management (MDM)
  • Network Support & Monitoring
Explore JHE Support →
☁️
↗
JHE Cloud
Cloud, Voice & Broadband
Microsoft 365, Azure, 3CX cloud phone systems and fixed IP business broadband. Everything your people need to work from anywhere — reliably.
  • Microsoft 365 & Azure
  • 3CX Cloud Phone System
  • Fixed IP Business Broadband
  • Backup & Disaster Recovery
Explore JHE Cloud →
Why JHE

The IT partner
businesses actually trust.

We've been doing this for years. Here's what makes JHE different from every other IT company you've spoken to.

🇬🇧
100% UK-Based Team
Every engineer, every support call, every account manager — based in the UK. No overseas call centres, no language barriers. When you call JHE, you speak to someone who understands your business.
🔗
One Roof, Everything Covered
Security, helpdesk, cloud, VoIP, broadband, hardware, cabling — JHE does it all. One contract, one invoice, one number to call. No finger-pointing between suppliers when things go wrong.
⚡
SLA-Backed Response Times
We don't guess. Every support plan comes with a clear, contractual SLA — so you know exactly how fast we'll respond and what you're entitled to. Average response time under 2 hours.
📈
IT That Grows With You
Whether you're a 5-person business or a 500-seat organisation, our Core, Shield and Fortress tiers are designed to scale. Upgrade at any time — no long lock-ins, no painful migrations.
📡 Broadband & VoIP
Business broadband
& cloud phone systems.
JHE supplies fixed IP business broadband and deploys 3CX cloud phone systems — two services most IT companies won't touch. We handle everything: provisioning, configuration, ongoing support and billing. One provider for your connectivity and your voice.
📍 Fixed IP Included 🔗 IPv6 Ready 📞 VoIP Optimised ⛈️ Cloud Disaster Recovery 🎵 Music on Hold 📊 Call Statistics
Get a Broadband Quote →
🔄
Auto Attendant
Route callers to the right team automatically — 24/7.
⏱️
Time of Day Routing
In-hours, out-of-hours and bank holiday routing built in.
⏺️
Call Recording
All calls recorded and stored, accessible via portal 24/7.
👥
Call Queuing
Professional call queue management for busy teams.
🅿️
Call Parking
Park calls in the cloud — pick up from any extension.
📧
Email Notifications
Missed calls & voicemails delivered straight to your inbox.
JHE Secure

Three tiers of protection.
One managed service.

From essential security foundations to full enterprise cover — all powered by best-in-class tools, all managed by JHE.

 
Core
JHE Secure Core
Essential protection for every business.
  • ✓Managed Anti-Virus (Bitdefender)
  • ✓Email Security (Proofpoint)
  • ✓Password Vault (Keeper)
  • ✓Patch Management
  • ✓Cyber Essentials Alignment
  • EDR & Threat Response
  • M365 Backup (Dropsuite)
  • Dark Web Monitoring
Get a Quote
★ Most Popular
Shield
JHE Secure Shield
Active response, full cloud backup, awareness training.
  • ✓Everything in Core
  • ✓Endpoint Detection & Response
  • ✓M365 Backup (Dropsuite)
  • ✓Offsite Server Backup (JHE)
  • ✓Vulnerability Scanning
  • ✓Security Awareness Training
  • ✓Incident Response Support
  • Dark Web Monitoring
Get a Quote
 
Fortress
JHE Secure Fortress
Full spectrum. vCISO. Board-level reporting.
  • ✓Everything in Shield
  • ✓Dark Web Monitoring
  • ✓Penetration Testing
  • ✓vCISO Retainer
  • ✓ISO 27001 / Cyber Essentials+
  • ✓Risk Register & Audit
  • ✓Board-Level Security Reporting
  • ✓Priority Incident Response
Get a Quote
Client testimonials

Don't just take
our word for it.

Here's what clients say after years of working with JHE — more on the way soon.

★★★★★
JHE IT took over our IT requirements 3.5 years ago and it was the best business decision we've made. They now handle all our requirements — our servers, desktops, laptops, software licensing and now our phone system. It's great knowing we have their support while we continue to grow.
MD
Managing Director
Professional Services, UK
🎧 JHE Support & Cloud
★★★★★
JHE have carried out our IT requirements for the last 4 years. From hardware specification and purchases to data security and software requirements. Always knowledgeable, approachable and cost effective. I would definitely recommend JHE IT.
FD
Finance Director
SME, UK
🔒 JHE Secure & Support
✦ Testimonial space reserved
Your next client testimonial will go here. Collect a quote from a happy client and we'll drop it straight in — name, role, product used.
?
Client Name
Role, Company
Industries we serve

Built for UK businesses
across every sector.

JHE has experience across a wide range of industries — each with their own compliance, security and IT requirements.

🏦
Finance & Professional
FCA-aligned IT, compliance-ready security and data protection for financial services businesses.
🏥
Healthcare & NHS
DSP Toolkit-aligned infrastructure, GDPR-compliant systems and NHS-connected support.
⚖️
Legal
Secure document management, DPA compliance and reliable IT for law firms of all sizes.
🚀
SME & Scale-ups
Flexible IT packages built to grow with you — from your first hire to your 100th.
🛍️
Retail & Hospitality
Reliable POS infrastructure, multi-site networking and round-the-clock support when you need it most.
🏭
Manufacturing
OT/IT convergence, secure remote access and infrastructure resilience for production environments.
🏗️
Construction & Property
Mobile working solutions, site connectivity and document security for project-based teams.
🎓
Education
Safe, filtered and reliable IT infrastructure for schools, colleges and training providers.
Available now — UK business hours & beyond
Ready to take control
of your IT?
Book a free, no-obligation discovery call with the JHE team. We'll understand your setup, identify the gaps, and recommend the right products — no jargon, no pressure.
Email hello@jhe.co.uk → 📞 Call Us
No obligation UK-based team Response within 2 hours No long-term lock-in
JHE Secure
JHE Secure
Security that
never sleeps.
Three tiered protection stacks — Core, Shield & Fortress — built around industry-leading tools and fully managed by JHE. From essential anti-virus to board-level vCISO advisory, we've got every attack surface covered.
4
Best-in-class vendors in every stack
24/7
Monitoring & threat response
3
Tiers to fit any organisation
100%
Managed by JHE end-to-end
Protection stacks
Choose your level of cover.
Every stack is fully managed by JHE. Each tier builds on the last — upgrade at any time as your business grows.
 
Core
JHE Secure Core
Security foundations every business needs — fast to deploy, easy to manage.
Bitdefender AV Proofpoint Keeper
  • ✓Managed Anti-Virus (Bitdefender)
  • ✓Email Spam & Phishing Filter (Proofpoint)
  • ✓Password Vault & MFA (Keeper)
  • ✓Patch Management
  • ✓DNS Filtering
  • ✓Cyber Essentials Alignment
  • Endpoint Detection & Response
  • M365 Backup (Dropsuite)
  • Offsite Server Backup
  • Dark Web Monitoring
  • vCISO Advisory
Get a Quote
★ Most Popular
Shield
JHE Secure Shield
Comprehensive protection with active endpoint response and full cloud backup.
Bitdefender EDR Proofpoint Keeper Dropsuite JHE Backup
  • ✓Everything in Core
  • ✓Endpoint Detection & Response (Bitdefender EDR)
  • ✓M365 Email & Data Backup (Dropsuite)
  • ✓Offsite Server Backup (JHE Solution)
  • ✓Vulnerability Scanning
  • ✓Security Awareness Training
  • ✓Monthly Security Reports
  • ✓Incident Response Support
  • Dark Web Monitoring
  • vCISO Advisory
Get a Quote
 
Fortress
JHE Secure Fortress
Full-spectrum security with dark web intelligence and board-level vCISO advisory.
Bitdefender EDR Proofpoint Keeper Dropsuite JHE Backup
  • ✓Everything in Shield
  • ✓Dark Web Monitoring
  • ✓Penetration Testing
  • ✓vCISO Retainer
  • ✓ISO 27001 / Cyber Essentials+
  • ✓Risk Register & Audit
  • ✓Supplier Risk Management
  • ✓Board-Level Security Reporting
  • ✓Priority Incident Response
  • ✓Bespoke SLA
Get a Quote
🤝
Powered by best-in-class tools, managed by JHE. We partner with Bitdefender, Proofpoint, Keeper and Dropsuite — enterprise-grade tooling without the enterprise-grade complexity. JHE handles deployment, monitoring and support end-to-end.
What we protect
Every attack surface. Covered.
Modern threats don't come through one door. JHE Secure defends every layer of your business.
🖥️
Endpoint Security
Every laptop, desktop and mobile device protected with Bitdefender AV and EDR — detecting and responding to threats before they spread.
📧
Email Security
Proofpoint blocks malicious emails, phishing attempts and impersonation attacks before they reach your staff's inbox.
🔑
Password & Identity
Keeper enforces strong, unique passwords and multi-factor authentication across your entire organisation — no exceptions.
☁️
Cloud Backup
Dropsuite backs up all Microsoft 365 data — emails, SharePoint, Teams — so nothing is ever permanently lost.
💾
Offsite Server Backup
JHE's own solution backs up your on-premise servers securely offsite — tested regularly, restored when you need it.
🕵️
Dark Web Monitoring
We monitor the dark web for your company's credentials and alert you the moment compromised data is detected — before attackers exploit it.
JHE Support
JHE Support
Your IT team,
always on call.
Fast, friendly, SLA-backed managed IT and helpdesk support — three tiers designed to fit every business size and budget. From basic remote helpdesk to a fully managed IT department.
<2h
Average helpdesk response time
99.9%
Uptime SLA guaranteed
3
Plans: Core, Shield, Fortress
UK
Based engineers & support staff
Support plans
The right cover for every business.
Three tiers — aligned with our security stacks — so your support and security always work in sync. No pricing surprises, no hidden extras.
 
Core
JHE Support Core
Essential IT support for businesses getting started with managed IT.
  • ✓Remote Helpdesk Support
  • ✓Managed Anti-Virus
  • ✓Exchange Email Support
  • ✓Business Hours SLA
  • Network Support
  • Microsoft 365 Management
  • On-Site Support
  • MDM & Device Management
  • Dedicated Account Manager
Get a Quote
★ Most Popular
Shield
JHE Support Shield
All-inclusive IT support with Microsoft 365, network monitoring and device management.
  • ✓Everything in Core
  • ✓Network Support & Monitoring
  • ✓Microsoft 365 (incl. Word, Excel, Teams)
  • ✓Extended Hours SLA
  • ✓On-Site Support (scheduled)
  • ✓MDM & Device Management
  • ✓Staff Onboarding & Offboarding
  • ✓IT Asset & Licence Management
  • Dedicated Account Manager
Get a Quote
 
Fortress
JHE Support Fortress
Premium managed IT with dedicated account management and priority response.
  • ✓Everything in Shield
  • ✓Dedicated Account Manager
  • ✓Priority Response SLA
  • ✓Unlimited On-Site Visits
  • ✓Quarterly IT Reviews
  • ✓Hardware Procurement Support
  • ✓Software Licence Management
  • ✓Out-of-Hours Emergency Cover
  • ✓Bespoke SLA
Get a Quote
What's included
Your full IT department,
without the headcount.
JHE Support covers every aspect of your day-to-day IT — so your team can focus on what they do best.
🎧
Remote Helpdesk
Ticketed support via phone and email with contractual SLA response times. Most issues resolved remotely within the hour.
🏢
On-Site Support
Engineer visits when remote support isn't enough — office builds, break-fix and project work all covered.
👤
Onboarding & Offboarding
New starter device setup, account provisioning and secure leaver processes — all handled end-to-end by JHE.
📱
Device Management (MDM)
Centrally manage, secure and wipe all company devices — laptops, phones and tablets — from one platform.
🌐
Network Support
Wi-Fi, switches, firewalls and VPNs monitored and supported. We keep your network fast, stable and secure.
📊
IT Asset Management
Full visibility of your IT estate — hardware inventory, software licences and renewal tracking all in one place.
JHE Cloud
JHE Cloud
Cloud, voice &
broadband — sorted.
Microsoft 365, Azure, 3CX cloud phone systems and fixed IP business broadband — all designed, deployed and managed by JHE. Two services most IT companies won't touch. We make it simple.
M365
Microsoft 365 fully managed
3CX
Cloud phone systems deployed
Fixed
IP broadband as standard
IPv6
Ready on all broadband circuits
📡 Business Broadband
Fast, reliable connectivity.
Fixed IP included as standard.
JHE supplies business-grade broadband circuits with a fixed IP address at no extra cost — essential for VoIP, remote working and cloud services. IPv6 ready and integrated directly with our 3CX VoIP platform for seamless call quality.
📍 Fixed IP Address 🔗 IPv6 Ready 📞 VoIP Optimised ⚡ Business SLA 🔄 Managed by JHE
Fixed IP
Included as standard
3CX Cloud Phone System
A phone system built
for modern business.
JHE deploys and manages 3CX cloud phone systems — fully featured, accessible from anywhere, with no engineers or phone lines needed.
📊
Call Statistics
Monitor inbound and outbound call volumes to ensure staff performance and track whether marketing campaigns are working.
🔄
Auto Attendant
Route callers to the right department automatically, or play announcements to inform callers of important information.
🕐
Time of Day Routing
Set in-hours, out-of-hours and special routing for bank holidays and Christmas — no manual intervention needed.
⏺️
Call Recording
Record all inbound and outbound calls for audit trails, compliance or training. Stored online and accessible 24/7 via your portal.
👥
Call Queuing
Professional call queue management — callers are held and delivered to the next available agent as soon as they're free.
🅿️
Call Parking & Pickup
Park a caller in the cloud and let any colleague retrieve the call from any extension — perfect for busy reception teams.
📧
Email Notifications
Get notified by email every time someone calls. Missed calls and voicemails are delivered straight to your inbox.
⛈️
Disaster Recovery
Calls are re-routed automatically in the event of a power outage or natural disaster — your phone never goes dark.
🎵
Music on Hold
Upload bespoke hold music or branded messages to keep callers engaged — and use the time to promote your services.
Cloud infrastructure
Microsoft 365, Azure
& beyond.
End-to-end cloud management — from your first mailbox to full Azure infrastructure.
📦
Microsoft 365 Management
Licensing, admin, Teams, SharePoint, OneDrive and Exchange — fully managed, optimised and kept up to date by JHE.
⚡
Azure Infrastructure
Virtual machines, networking, identity, storage and cost management on Microsoft Azure — designed around your needs.
🔄
Backup & Disaster Recovery
Dropsuite M365 backup plus JHE's own offsite server backup solution — automated, tested and ready when you need it.
🚀
Cloud Migration
Planned, tested migrations from on-premise to cloud — zero-downtime approach, no data loss, no nasty surprises.
🔐
Identity & Access Management
Azure AD, Entra ID, single sign-on and conditional access policies — keeping your user base secure and manageable.
📊
Licence Optimisation
Regular reviews to ensure you're not paying for licences you don't use — or missing features you've already paid for.
Get a Quote
Get a Quote
Tell us about
your business.
Three quick steps — no jargon, no hard sell. We'll come back to you within 2 hours with a clear recommendation.
1
Services
2
Your setup
3
Contact
What are you interested in?
Select all that apply — we'll tailor our recommendation.
🔒 JHE Secure
🎧 JHE Support
☁️ JHE Cloud
📞 VoIP / Phone System
📡 Business Broadband
🔧 On-Site Solutions
🛡️ Consultancy / vCISO
🖥️ Hardware Supply
Tell us about your setup.
Helps us recommend the right approach for your business.
How many people in your business?
1–10
Micro
11–50
Small
51–200
Medium
200+
Enterprise
What's your current IT situation?
We have no IT support currently
We manage IT in-house
We use another IT provider and want to switch
We want to add services to our existing IT
Anything else we should know? (optional)
How do we reach you?
We'll be in touch within 2 hours — no spam, no third parties.
First name
Last name
Work email
Phone number
Company name
Location / region
Preferred first contact
Email
Phone call
✅
Enquiry sent — thank you.
We've received your details. One of the JHE team will be in touch within 2 hours. Check your inbox for a confirmation.
📧
Email us
hello@jhe.co.uk
General enquiries & new clients
📞
Call us
0330 043 2583
Mon–Fri, 8am–6pm
🎧
Existing client support
support@jhe.co.uk
Existing clients only
0330 043 2583
Select option 2 for helpdesk
Our promise to you
  • Response within 2 hours during business hours
  • No obligation — just an honest conversation
  • No jargon, no pressure, no hard sell
  • Your data stays with JHE — never shared
JHE Secure · Core
Core Tier 1 of 3
Security foundations every business needs.
The essentials — managed anti-virus, email security, password management and automated patching. Deployed and monitored by JHE, with no day-to-day management required from you.
What's included
  • ✓Managed Anti-Virus & Malware Protection (Bitdefender)
  • ✓Email Spam & Phishing Filter (Proofpoint)
  • ✓Password Vault & Multi-Factor Authentication (Keeper)
  • ✓Automated Patch Management
  • ✓DNS Filtering & Web Protection
  • ✓Cyber Essentials Alignment
Bitdefender AVProofpointKeeper
🛡️
Managed Anti-Virus (Bitdefender)
Bitdefender's award-winning engine runs silently across every device. JHE monitors all alerts centrally — if something is detected, we respond immediately, without waiting for you to notice.
📧
Email Security (Proofpoint)
Over 90% of cyberattacks start with a phishing email. Proofpoint filters malicious emails, spoofed senders and dangerous attachments before they reach your staff's inbox.
🔑
Password Vault (Keeper)
Weak, reused passwords are the most common cause of breaches. Keeper enforces strong, unique passwords across your whole organisation and adds MFA to every account.
⬆️
Upgrade available
JHE Secure Shield
Adds EDR, cloud backup, vulnerability scanning & more
→
JHE Secure · Shield
★ Shield Tier 2 of 3 · Most Popular
Active protection. Full backup. Awareness training.
Shield builds on Core with Endpoint Detection & Response, full Microsoft 365 backup via Dropsuite, JHE's own offsite server backup solution, and security awareness training for your team. This is where most businesses should be.
Everything in Core, plus
  • ✓Endpoint Detection & Response — EDR (Bitdefender)
  • ✓Microsoft 365 Email & Data Backup (Dropsuite)
  • ✓Offsite Server Backup (JHE proprietary solution)
  • ✓Vulnerability Scanning & Reporting
  • ✓Security Awareness Training & Phishing Simulations
  • ✓Monthly Security Report
  • ✓Incident Response Support
Bitdefender EDRProofpointKeeperDropsuiteJHE Backup
🔍
Endpoint Detection & Response (Bitdefender EDR)
EDR goes beyond anti-virus — it monitors behaviour in real time, detects threats that traditional AV misses, and automatically contains and remediates them. JHE reviews all EDR alerts and escalates where needed.
☁️
Microsoft 365 Backup (Dropsuite)
Microsoft does not back up your M365 data by default. Dropsuite backs up emails, contacts, calendars, SharePoint and Teams automatically — so you can restore anything, anytime.
💾
Offsite Server Backup (JHE)
JHE's own backup solution takes encrypted, offsite copies of your on-premise servers and data — tested regularly, restorable quickly. If ransomware hits, your data is safe.
🏰
Upgrade available
JHE Secure Fortress
Adds vCISO, pen testing, ISO 27001, dark web monitoring
→
JHE Secure · Fortress
Fortress Tier 3 of 3 · Enterprise
Full-spectrum security. Board-level confidence.
Dark web monitoring, penetration testing, vCISO advisory, ISO 27001 support and board-level reporting. For organisations where security is business-critical and compliance is non-negotiable.
Everything in Shield, plus
  • ✓Dark Web Monitoring & Credential Alerts
  • ✓Penetration Testing (annual)
  • ✓Virtual CISO (vCISO) Retainer
  • ✓ISO 27001 Support & Cyber Essentials+
  • ✓Risk Register & Annual Security Audit
  • ✓Supplier Risk Management
  • ✓Board-Level Security Reporting
  • ✓Priority Incident Response & Bespoke SLA
Bitdefender EDRProofpointKeeperDropsuiteJHE Backup
🕵️
Dark Web Monitoring
We continuously monitor dark web marketplaces and breach databases for your company's credentials — alerting you the moment your data appears, before attackers can exploit it.
🎯
Penetration Testing
Annual pen tests simulate a real attacker targeting your systems — finding vulnerabilities before criminals do. JHE manages the engagement and delivers a clear remediation plan.
👔
Virtual CISO (vCISO)
A dedicated JHE security advisor acts as your CISO — attending board meetings, shaping your security strategy and ensuring compliance obligations are met without hiring a full-time specialist.
📋
ISO 27001 & Cyber Essentials+
We guide you through ISO 27001 certification and maintain Cyber Essentials+ accreditation — opening doors to government contracts and enterprise clients who require it.
About JHE
About JHE
Small enough to
know your name.
Big enough to run
your IT.
Founded in 2018, JHE was built on a simple idea: that small and medium businesses deserve the same quality of IT, security and cloud infrastructure as large enterprises — without the corporate complexity, the inflated invoices, or the feeling that you're just another ticket number.

We're a tight-knit team that operates like a much larger organisation — partnering with best-in-class vendors, building genuine relationships with every client, and taking full ownership of your technology so you never have to think about it.
2018
Founded — built from the ground up
100%
UK-based team, UK data sovereignty
3
Named products covering every layer of IT
4+
Years average client relationship
Our story
Built different,
by design.
JHE wasn't built to be a typical IT company. Here's what makes us different — and why clients stay with us.
Founded 2018
Started with a clear purpose
JHE was founded by Jack Hill-Evans with the conviction that UK businesses were being underserved by IT providers — paying too much, getting too little, and never feeling like a priority. We set out to change that.
How we operate
Personal relationships, not ticket numbers
We intentionally keep our client base to a size where we can give every business genuine attention. You'll always know who you're speaking to. Your account manager knows your setup, your team and your priorities.
Microsoft Partnership
Microsoft Cloud Solution Provider
JHE is a certified Microsoft Cloud Solution Provider (CSP) — meaning we can provision, manage and support Microsoft 365 and Azure directly, with full billing control and a dedicated Microsoft support line behind us.
Today
One roof. Every layer.
From Bitdefender EDR to 3CX phone systems, from business broadband to vCISO advisory — JHE covers every layer of your IT under a single contract, with a single point of contact and no finger-pointing between suppliers.
How we work
The JHE way.
Six principles that shape how we engage with every client, every day.
🤝
Relationships first
We grow a personal relationship with every client. We're not chasing volume — we're building partnerships that last, where we genuinely understand your business and your people.
🇬🇧
Always UK-based
Every engineer, every support call, every account manager is based in the UK. No overseas handoffs, no language barriers, no timezone delays. When you call, you speak to someone who knows you.
🔗
One point of contact
Security, cloud, VoIP, broadband, helpdesk — all under one roof, one contract, one number to call. No finger-pointing between suppliers. If it's IT, it's JHE's responsibility.
💬
Plain English, always
We don't hide behind jargon. We explain what we're doing, why we're doing it, and what it means for your business — in language that makes sense, whether you're technical or not.
⚡
SLA-backed, always
Every support plan comes with a contractual SLA. We don't guess — you know exactly how fast we'll respond, what you're entitled to, and what happens if we fall short.
📈
Proactive, not reactive
We monitor your systems 24/7 and deal with issues before they become problems. The best support ticket is the one that never needed to be raised — because we caught it first.
Partnerships & certifications
Backed by the best.
JHE partners with industry-leading vendors and holds key certifications — so you get enterprise-grade capability with a personal service.
🔷
Microsoft Cloud Solution Provider
Direct Microsoft CSP — M365 & Azure provisioned, billed and supported by JHE
🟩
3CX Bronze Partner
Certified 3CX partner for cloud phone system deployment & support
🔴
Bitdefender Partner
Managed AV & EDR via Bitdefender's business partner programme
Ready to work with a team
that actually knows your name?
Book a free, no-obligation discovery call. We'll listen first, recommend second, and never push you towards something you don't need.
On-Site Solutions
On-Site Solutions
When remote
isn't enough,
we come to you.
Some IT work simply can't be done remotely. JHE engineers visit your site to handle physical infrastructure, hardware deployments, office moves and anything else that needs hands-on attention — planned carefully, executed cleanly, with minimal disruption to your business.
UK
Based engineers, nationwide coverage
0
Finger-pointing — we own the outcome
Plan
Every visit scoped & agreed in advance
Min
Disruption to your team & operations
What we do on-site
Every visit scoped,
planned and delivered.
Whether it's a single server install or a full office relocation, JHE engineers arrive prepared — with the right equipment, a clear plan and the experience to handle whatever comes up.
🖥️
Server Installation & Racking
Physical server deployment, rack installation, cable management and integration with your existing network — all carried out to a professional standard with full documentation on completion.
🌐
Network Infrastructure
Switches, wireless access points and firewalls — designed, installed and configured by JHE. We handle the physical layer so your network performs properly from day one.
💻
Hardware Setup & Configuration
New laptops, desktops and peripherals deployed, domain-joined, configured with your standard build and handed to your team ready to use — zero setup time for your staff.
📦
Office Moves & Relocations
Moving office is stressful enough. JHE plans and manages the full IT element — disconnecting, transporting, reinstalling and testing all infrastructure at the new site before your team arrives.
📷
CCTV & Physical Security
IP camera systems, access control and physical security infrastructure — designed around your premises and integrated with your wider IT network. Quoted and scoped per project.
🔧
Break-Fix & Emergency Visits
When something fails and remote support isn't enough, JHE Support plan clients can book on-site engineer visits. We arrive fast, fix the problem and document what happened for your records.
How it works
No surprises.
No hidden costs.
Every on-site engagement follows the same clear process — so you always know what's happening, what it'll cost, and what to expect on the day.
📋
1 — Scope & quote
We discuss what's needed, assess any site requirements and provide a clear, fixed quote before any work is booked. No surprises on the invoice.
📅
2 — Schedule & plan
We agree a date and time that minimises disruption — before hours, after hours or weekend visits available for larger projects. Engineer briefed and equipment prepared in advance.
✅
3 — Deliver & document
Work completed to specification, tested thoroughly and signed off. You receive full documentation of what was installed, configured or changed — useful for audits and future reference.
💡
Already on JHE Support Shield or Fortress? On-site visits are included in your plan. For Core plan clients and standalone engagements, on-site work is quoted on a per-project basis. Get in touch to discuss →
Consultancy
Consultancy & Advisory
Strategic IT,
when you need
a clear head.
Not every IT challenge needs a new tool — sometimes it needs clear thinking, an independent view and someone with the experience to cut through the noise. JHE's consultancy work sits alongside our managed services, helping clients make better decisions about their technology, their suppliers and their risk.
Since
2018 advising UK SMEs on IT strategy
None
Vendor bias — we recommend what's right
100%
Aligned with your business objectives
Plain
English — no jargon, no padding
What we advise on
The right advice,
at the right time.
JHE's consultancy practice covers four core areas — each delivered with the same directness and transparency that defines everything we do.
🗺️
IT Strategy & Roadmapping
Where is your IT today, and where does it need to be in 12, 24 or 36 months? JHE works with leadership teams to map the current state, identify gaps and build a prioritised, costed IT roadmap that aligns with your business objectives — not just the technology for its own sake.

Whether you're planning for growth, a system migration or a board-level technology review, we provide the independent perspective and practical experience to make it useful.
🔍
Security Audits & Gap Analysis
A security audit from JHE gives you an honest, unvarnished view of your current exposure — not a sales pitch for the next product tier. We review your controls, policies, access management, backup posture and vendor landscape against recognised frameworks including Cyber Essentials and NIST.

The output is a clear gap analysis with prioritised recommendations: what to fix first, what to plan for later, and what your actual risk looks like today.
🤝
Supplier & Vendor Management
Too many businesses are locked into contracts with suppliers they've outgrown, paying for licences they don't use or managing vendors who don't talk to each other. JHE reviews your supplier landscape, identifies duplication and risk, and where appropriate helps you renegotiate, consolidate or transition to better-fit providers.

As your MSP, we can also act as a single point of accountability across all your technology suppliers — removing the finger-pointing and ensuring everything works together.
📐
Project Management
IT projects fail most often not because of the technology, but because of poor planning, scope creep and unclear accountability. JHE can take full ownership of IT project delivery — from cloud migrations and infrastructure upgrades to office buildouts and system implementations.

We manage the timeline, the stakeholders, the vendors and the risk — and we communicate in plain English throughout, so your leadership team always knows exactly where things stand.
👔
Looking for a vCISO? That's part of JHE Secure Fortress. Our Virtual CISO service — where a dedicated JHE advisor acts as your Chief Information Security Officer at board level — is available as part of the JHE Secure Fortress stack. It sits alongside ISO 27001 support, dark web monitoring, penetration testing and board-level reporting as a fully integrated security programme, rather than a standalone advisory engagement.
Additional Services
Additional Services
Everything else
under one roof.
Alongside our three core products, JHE handles the smaller but important parts of your IT — domains, hardware procurement and software licensing — so you never need another supplier for the fundamentals.
🌐
Domains & DNS
Domain registration, renewals, transfers and DNS management — handled by JHE so you're never caught out by an expiring domain or a misconfigured record.
✏️
Domain Registration
Register new domains across all major TLDs — .co.uk, .com, .io, .org and more. JHE holds the registration and manages renewals so nothing lapses.
🔄
Transfers & Renewals
Taking over a domain from another registrar, or consolidating multiple domains under one provider? JHE handles the transfer process and tracks renewal dates centrally.
⚙️
DNS Management
MX records, SPF, DKIM, DMARC, A records, CNAMEs — JHE configures and manages your DNS correctly, which matters for email deliverability, security and performance.
🔒
SSL Certificates
Provisioning, installation and renewal of SSL certificates for your domains — so your websites and services always show the padlock and your visitors' data stays encrypted.
🖥️
Hardware Supply
Laptops, desktops, servers, networking kit and peripherals — sourced, specified and supplied by JHE. We recommend the right hardware for the job, not the cheapest option that'll cause problems later.
💻
Laptops & Desktops
Dell, Lenovo, Apple and more — specified to your use case and budget. JHE pre-configures devices to your standard build before delivery so they're ready from day one.
🗄️
Servers & Storage
On-premise servers, NAS devices and storage arrays — specified, procured and installed by JHE engineers. Right-sized for your workload, not over-engineered for the sake of it.
📡
Networking Kit
Switches, wireless access points, firewalls and patch panels — procured alongside our infrastructure install service so everything is confirmed compatible before it arrives on site.
🖨️
Peripherals & Accessories
Monitors, docking stations, keyboards, headsets, webcams and more — ordered as needed or as part of a new starter kit so everything arrives together, ready to use.
📄
Software Licensing
Microsoft 365, Adobe, Keeper, Dropsuite and beyond — JHE manages your software licensing centrally, tracks renewals and ensures you're not paying for seats you don't use.
🔷
Microsoft 365
As a Microsoft CSP, JHE provisions M365 licences directly — Business Basic, Business Standard, Business Premium — with consolidated billing and full admin support included.
📊
Licence Optimisation
Regular licence reviews to ensure you're not overpaying. We check active vs assigned seats, identify unused licences and recommend the right tier for each user's actual needs.
📅
Renewal Management
JHE tracks renewal dates across all your software and alerts you well in advance — no unexpected lapses, no last-minute scrambles, no accidental auto-renewals you didn't plan for.
🧩
Third-Party Software
Keeper, Dropsuite, Bitdefender, Adobe and other business applications — JHE can manage procurement, licensing and renewals as part of your wider technology relationship.
One supplier. All of it.
Domains, hardware, licensing — all managed by JHE alongside your core IT support, security and cloud services. One invoice, one point of contact, zero finger-pointing.
Client Portal
In Development — Coming Soon
Your IT, at
your fingertips.
The JHE Client Portal gives every client a single, branded home for support tickets, invoices, device health and account details.
portal.jhe.co.uk
⊞  Overview
🎧  My Tickets
🧾  Invoices
🖥  Devices
Good morning 👋
3
Open tickets
11/12
Devices online
✓
Security OK
Outlook not syncing — Sarah M.#AT-4821
VPN access — new starter Tom R.#AT-4819
🎧
Support Tickets
Raise and track IT support tickets in real time — powered by Atera.
🧾
Invoices & Billing
View, download and pay invoices directly from the portal — powered by Odoo.
🖥
Device Health
Live AV and patch status for every device — pulled from Atera RMM.
🔔
Rolling out to existing clients first
The portal is in development. Existing JHE clients will receive access details from their account manager as soon as it’s ready.
Downloads & Tools
Client Tools
Downloads & remote tools.
Everything your team needs to get help from JHE fast — remote support, device monitoring agent and more. If you’re not sure which to use, call us on 0330 043 2583.
🖥️
No install needed
Remote Support
Allows a JHE engineer to securely take control of your screen and fix the issue remotely. Run it when asked to by the JHE helpdesk — it requires no installation and leaves nothing behind after the session ends.
↓ Download Splashtop SOS
🔍
JHE Support clients
Install RMM Agent
The JHE monitoring agent keeps your device visible to our team — allowing proactive patch management, remote support and security monitoring. Install this on every company device as directed by your account manager.
↓ Download for Windows
How remote support works
When you call JHE support and an engineer needs to access your screen, follow these three steps:
01
Download & run
Click “Download Splashtop SOS” above. Run the file — no installation needed, it starts immediately.
02
Share your code
A 9-digit session code appears on screen. Read it to the JHE engineer over the phone — they’ll connect instantly.
03
Stay in control
You can see everything the engineer does. Close the app at any time to end the session — nothing is left installed.
🔒
Your data is safe. Splashtop SOS sessions are end-to-end encrypted, require your explicit consent to start and leave nothing behind on your device. JHE engineers can only connect when you share your session code. More downloads — VPN clients, Mac agent and more — will be added here as they’re rolled out.
← Back
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